Quick and Effective Process of Accounting Client Onboarding
It is the process of welcoming new accounting clients into your practice and moving as quickly and effectively as possible to a working relationship that is both healthy and smooth.
The following stages can be broadly categorized as being part of the Accounting Client Onboarding process:
1. Sign the NDA
The proposal, the act of signing the engagement letter, and the process of arranging payment for the work are all included in the contract.
2. Collect Basic + Valuable Information
Collecting information means acquiring everything you need to get started on the work.
For example, the company information, contact information, paper records, or system passwords needed to access the accounts that your client has provided to you.
3. Arrange Meet-ups
Whether conducted in-person or online, a meeting will take place to introduce the team, foster rapport, set expectations, and provide training if needed.
4. Follow-Up for the Meet-Up
A month after the kick-off meeting, call your new client to provide any missing information, answer questions, and outline the next steps. Calling your new client is a great way to collect any missing information.
Onboarding builds customer relationships.
Setting expectations, writing goals, and educating clients upfront will save time and effort later (if the client stays long enough to give you that opportunity).
You must understand your client’s motivations during onboarding.
Your worth is proportional to the problems you solve.
Beyond submitting accounts on time, ask about their personal and financial goals.
The process of accounting client onboarding reveals their concerns and communication styles.
Knowing your client will help you build a strong, purposeful relationship quickly. This will reduce client churn from unmet expectations.
By pleasing your customer, you’ll boost profits.